Terms & Conditions

General terms of use

  1. Introduction. This website https://www.azalia.gr has been created by the Company under the name “AZALIA Jewels” P.Kritselis – V.Nteli OE having its seat in Athens, Greece, 87 Pandrosou str. The Website is operated by the Company or its agents with a view to providing information and services to the guest/user of the Website (hereinafter the User) in reference with the Company and the Company’s products. The Website is governed by the terms and conditions set forth below. By accessing and using our Website the User shall be presumed to have read, understood and agreed to be bound by these terms of use, otherwise they should refrain from using the Website.
  2. User Obligations. The User must read these terms carefully and understand that the terms of use may be modified or updated by us at any time without notice, at the Company’s discretion and therefore the User is bound by them each and every time the User accesses the Website. By using our services the User unreservedly agrees to these terms. The User agrees to use the Website for legitimate purposes, in accordance with legal requirements and these terms of use and in compliance with the principles of good faith and morality. The User must refrain from acts which include but are not limited to: acting in a misleading way towards any third party in relation to the Website’s origin or content and/or harm in any way the professional reputation of the Company, intervening or placing the Website’s security in danger, limiting or preventing third parties from using the Website, installing or forwarding advertising material or spam messages without the Company’s prior approval, or proceeding with sending any unsolicited communications whatsoever, acting in any way which may be deemed offensive or harassing to the rights or personality of others and especially in a way which could harm a minor etc. The User will indemnify and hold the Company harmless from any claim or demand made by any third party due to or arising out of the User’s unlawful access or use of the Website or breach of these terms of use. Our failure to enforce any part of these terms shall not constitute a waiver of our right to later enforce that or any other part of these terms.

The User is solely responsible for obtaining and maintaining any equipment or ancillary services needed to connect to or access the Website, which the User accesses at their own risk and on their own responsibility.

If the User uses any service or application on the Website that is regulated by more specific terms and conditions of use, those terms will apply together with these Terms. However, in case of conflict, the more specific terms and conditions of use for each service, transaction or application will take precedence.

  1. Content-Liability. The Company uses all reasonable care and skill to ensure that website navigation takes place in a secure environment for the User and that all information and the general content of the Website is precise, clear, reliable, complete, correct, available and fully updated. However the Company takes no responsibility and assumes no liability whatsoever against the User or any third party for any damage of any nature caused for un-updated information or any event arising out of or in connection with the Website and its content. The User agrees that they are responsible for evaluating the content of the Website and that they use the Website at their own risk, including any decision to rely upon the accuracy of its content or its ability to meet their needs.
  2. Intellectual Property Rights. The entirety of the content of our Website, including trade names, trademarks, signs, illustrations, photos, videos, graphics, texts, and in general any type of file in the Website, is the intellectual and industrial property of the Company and/or third parties and is protected by the relevant provisions of the legislation in force. Any copying, reproduction, transmission, distribution or any other use of the content, in any way or manner, other than that set out in these terms, is strictly prohibited.
  3. Links from our Website. We may have links from our Website to other third party websites. We do not have any control whatsoever over the contents of such websites and we accept no liability whatsoever over the security, lawfulness and reliability of such hyperlinks, their contents and services. The User acknowledges that our Company cannot and will not make any commitments about the content of these third-party links. Such links are provided exclusively for the User’s convenience and information purposes. Providing hyperlinks to other websites does not imply that we approve them or that we accept to be associated with these websites.

Claims, concerns, or questions regarding third-party websites should be directed to the third-party. Our Company expressly states that we are not responsible for the content, accuracy, functionality, and possible future changes in third-party websites content and that we do not warrant the security and reliability of this content. However, we reserve the right to block access to other websites in case of events which, in our discretion, infringe the law and these terms of use.

  1. Website availability and security. The Company reserves the right to modify and/or discontinue, temporarily or permanently, all or part of the Website for maintenance or upgrades, or for any reason without notifying the User. Even though the Company makes every possible endeavor to ensure that the Website operates smoothly, in no event does the Company guarantee that the operation of this Website will be uninterrupted and/or trouble-free given that the availability and operation of the Website can be affected by the User’s equipment, communication networks, the great number of visitors/users trying to access the Website concurrently or other reasons beyond the Company’s reasonable control. The User recognizes and accepts that the Company assumes no liability for any damage arising from the use of this Website or the inability of the User to gain access to, the termination of all or part thereof, the delay in the interruption of its services or the loss of content thereof. Even though the Company takes all reasonable steps to protect the Website from digital viruses, it cannot guarantee that it will always be virus free. Consequently, the User shall take measures for his own protection (use of antivirus, or other protection systems) before using the Website or saving information, software or content in their computer.
  2. Personal Data. For the protection of your personal data please read our Privacy Policy
  3. Cookies. Our Company might use Cookies to ensure the correct function of the Website. Cookies are small pieces of data, stored in text files which are stored on your computer when websites are loaded in a browser. They are widely used to “remember” you and your preferences once you revisit a website.

Cookies might be used for a number of different purposes and have different characteristics. More detailed information about the types of cookies we use and for what purposes, can be found in the below relevant section Cookie Policy

  1. Force Majeure Events. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (Force Majeure Event). An event outside our control includes any act, event, non-happening, omission or accident beyond our reasonable control and precaution measures and includes in particular (without limitation) the following: 1. Strikes. 2. Terrorist attack or threat of terrorist attack, war. 3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. 4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 5. Impossibility of the use of public or private telecommunications networks. Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event outside our control to a close or to find a solution by which our obligations under the Contract may be performed despite the event outside our control.
  2. Waiver. If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
  3. Governing Law-Jurisdiction. Any dispute arising out of or in connection with these Terms shall be referred to the Courts of Athens.
  4. Notices. All notices given by you to us should be given to us via our contact form. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website or 48 hours after an email is sent, or three working days after the date of posting of any letter.
  5. Delivery Policy

13.1. Use of our website and order placement. The information or personal details that you provide us with, shall be processed pursuant to our Privacy Policy. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate. If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through our e-shop, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

13.2. Service Availability.  Items offered over this website are only available for delivery to Greece.

13.3. Delivery. Subject to availability and unless there are any exceptional circumstances, we will endeavor to fulfil your order for items listed in the Shipping Confirmation by the delivery date set out in the Shipping Confirmation or, if no estimated delivery date is specified, then within a maximum of 14 days of the date of the Order Confirmation. However delays may occur in case of delivery addresses hard to reach or other events outside our control.  If our supply of the items is substantially delayed for any reason, then we will contact you as soon as possible to let you know and offer you the option of continuing with the purchase setting a new delivery date or cancel it and receive a refund for any items you have paid for but not received. Please note however that we do not deliver on Saturdays or Sundays. For the purpose of these Terms, “delivery” or “delivered” shall be deemed to have occurred when you or a third party nominated by you acquires physical possession of the items, which will be evidenced by the signing for receipt of the items at the agreed delivery address.

13.4. Risk and Title. The items will be at your risk from the time of delivery, which shall be deemed to have occurred when you or a third party nominated by you acquires physical possession of the items. Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items, including delivery charges, or upon delivery (as defined in Clause 13.3.), whichever is the later.

13.5. Price and Payment. The price of any items will be as stipulated on our Website from time to time, except in cases of obvious error. While we try to ensure that all prices on this Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the items you will receive a full refund. We are under no obligation to provide the items to you at the incorrect (lower) price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price. The prices on this Website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Buying Guide/Delivery fees. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation. Therefore, except as provided above, price adjustments on previous orders are not permitted. Once you have finished shopping, all the items you wish to purchase are added to your basket and your next step will be to go to the checkout process and make the payment. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before payment, you can modify the details of your order. Also, if you are a registered user, a record of all the orders placed by you is available in the “My Account” area. Payment can be made by Visa, Mastercard, American Express, Diners Club, PayPal or Bank Deposit/Bank Transfer. To minimize the possibility of unauthorized access, your credit card details will be encrypted. The total amount will be charged with your order confirmation. By completing the checkout process you are confirming that the credit card or PayPal account is yours. Credit cards are subject to validation checks and authorization by your card issuer, but if your card issuer fails to authorize payment to us, we will not be liable for any delay or non-delivery and may not be able to form a contract with you.

13.6. Buying items as a Guest.  The functionality of buying items as a guest is also available on this Website. For this type of purchase, we will only request from you the essential data that is required to process your order. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continuing as a non-registered user.

13.7. Liability and Disclaimers.

Due to the open nature of this Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this Website unless otherwise expressly set out on this Website. All item descriptions, information and materials posted on this Website are provided “as is” and without warranties express, implied or otherwise howsoever arising. Where you are contracting as a consumer, in line with our obligations at law, we will be responsible for delivering items to you that: (i) comply with the description given by us and possess the qualities that we have presented in this Website, (ii) are fit for the purposes for which items of their kind are normally used and (iii) show the quality and performance which are normal in items of the same type and can which can reasonably be expected. Nothing in this clause will affect your statutory rights as a consumer, or your Contract cancellation rights.

  1. Returns Policy

14.1. Legal right of withdrawal. When you are contracting as a consumer, you may withdraw from a sales contract (with the exemption of the cases mentioned below, in 14.3.), within 14 calendar days without stating any reason. The withdrawal period will expire after 14 calendar days from the day you or a third party nominated by you, other than the carrier, acquires physical possession or control of the item. In case of more than one item, the withdrawal period is counting from the day you or a third party nominated by you, other than the carrier, acquires physical possession or control of the last item to be delivered. To exercise your right of withdrawal, you must notify us of your decision to withdraw by either sending a certified letter to us, at the address mentioned in art. 1, or calling or emailing us at +302103243237 or using our contact form, expressly stating your will to withdraw from our sales contract, before the expiration of the withdrawal period.

 14.2. Effects of withdrawal. We will refund all payments received from you, not including however the costs of delivery to the original delivery address without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will withhold the refund until we have received the items back, or you have supplied evidence of having sent back the items, whichever is earlier. We will use the same means of payment that you used to pay for your order. In any case, you will bear the cost of returning the items to us. You must send back the items without undue delay. You will be regarded as having sent them in time when you do so no later than 14 days from the day on which we are informed about your decision to withdraw. You are responsible for any impairment of the value of the products as a result of such treatment which alters their nature, characteristics and functionality.

14.3. You will not be able to withdraw from the contract when it comes to sealed items, which are not suitable for return for health protection and hygiene reasons, once they are unsealed/unwrapped after you have received them. To be eligible for a return, your items must be unused and in the same condition that you received them. You will not be reimbursed in case of used or damaged items.  Please return the items using or including all their original packaging, instructions, and supportive documentation, if any, accompanying the items as well as the receipt as a proof of purchase. You will bear the delivery costs of returning the items to us via courier service. After examining the items, we will inform you of whether you have the right to reimbursement of the amounts paid. You are responsible for the cost and risk of returning the items to us, as indicated above. If you have any questions, you can contact us via our contact form or by calling +302103243237.

14.4. Damaged or defective items. If you consider that the item that you have received is defective or damaged upon delivery and that it does not conform with the terms of our contract, please notify us immediately by using our contact form via our Website or by calling +302103243237 describing in detail the item and its defect and we will guide you through the return process and your relative rights. You can return the item using a courier service. Please provide proof of purchase. After examining the item, we will inform you via email without undue delay of whether you have the right to reimbursement of the amounts paid or to an exchange (if this is possible). The refund or the exchange will take place as soon as possible and in any case within 14 days from the day we confirm by email your right to a refund or exchange of the defective item. If we deem the item to be defective, we will provide a full refund including delivery charges and all reasonable charges borne by you for the return of the item. The refund will be paid using the same means of payment that you originally used to pay for your purchase. These provisions do not limit any applicable statutory rights.